01
ERP application support
Day-to-day support for your ERP, including Infor M3: incident resolution, configuration changes and regular health checks.
- Incident and problem management
- Configuration changes
- Integration and job monitoring
Managed Support
Support that stays with you
long after go-live.
HarKing Vertical keeps your ERP and AI solutions running and improving. Choose onshore support in your time zone, offshore coverage or a blend of both, with 24/7 global support when you need it.
01Overview
The work continues after launch
Your system goes live, your users start working in it, and they bring new questions every week. Someone has to fix issues, apply patches, answer users and plan the next release.
We stay involved. Our support people learn your configuration, your users and your priorities, and they keep that knowledge in one place. When you need a change, you talk to people who already understand your system.
02Delivery models
Onshore, offshore or follow the sun.
Onshore
Support from people in or near your time zone, available for workshops, site visits and the conversations that go better face to face.
- Aligned to your business hours
- On site when it helps
- Close contact with your key users and leaders
03OUR PRESENCE
HarKing Vertical is positioned to offer services 24/7.
Onshore and offshore teams across our global presence cover your time zones through one point of contact.
Where our teams are
Local time- CanadaHeadquarters
- India
- United Kingdom
- Sri Lanka
- Philippines
- South Africa
- Australia
- Saudi ArabiaNew presence
- SingaporeNew presence
04Capabilities
Everything your system needs after launch.
02
AI solution support and monitoring
Keep AI assistants and automations accurate and safe after launch. We watch usage, output quality and access, and adjust as your data and your users change.
- Usage and adoption tracking
- Output quality reviews
- Access and data controls
03
Enhancements
New reports, workflow changes and small builds, handled as a steady backlog so your system improves between major projects.
- A prioritized enhancement backlog
- Reports, forms and workflows
- Power Apps and custom extensions
04
Upgrades and patches
Plan and apply vendor updates without disrupting the business. We test each change before it reaches production.
- Release and patch planning
- Regression testing
- Cutover and rollback plans
05
User support and training
Answer the how-do-I questions, train new starters and refresh skills when your processes change.
- Help for end users and key users
- Onboarding for new staff
- Guides and refresher sessions
06
Knowledge continuity
We document your configuration, decisions and fixes, and keep familiar people close to your system, so the knowledge stays with you when team members change.
- Living documentation
- Familiar support people
- Structured handovers
05After go-live
Go-live is day one
Plenty of projects end with a handover document and an empty desk. We plan for the day after go-live from the first weeks of delivery.
The consultants who configured your system can stay on to support it. They know why each setting is there, which users need help, and what the next release should fix.
- Delivery
Support planned during delivery
- Go-live
Familiar people after go-live
- The life of your system
One partner for the life of your system
06Process
How support starts
Moving to HKV support is a planned transition, led by one named HKV lead.
Step 1: We learn your system
We review your configuration, integrations, open issues and documentation. If we delivered the project, much of this knowledge already sits with us.
Step 2: We agree the model
Together we choose onshore, offshore or follow-the-sun coverage, set priorities and agree how you will raise and track requests.
Step 3: We take over in stages
We take on support step by step, with your team alongside, so nothing drops during the handover.
Step 4: We run and improve
We resolve issues, deliver enhancements and plan upgrades. Your HKV lead reviews the work with you on a set schedule and flags what to fix next.
07Client work
Selected client work
Aerospace
KF Aerospace: ERP implementation, upgrade and support
Canada’s largest commercial MRO organization relied on HarKing Vertical for ERP project implementation, upgrade and support.
08Why HarKing Vertical
One relationship for the life of your system.
Continuity of people
We keep consistent people on your account. They know your history, so you spend less time explaining and more time fixing.
One point of contact
Your HKV lead coordinates onshore and offshore work and reports to you on all of it. You manage one relationship.
Coverage across time zones
Teams across our global presence can cover your systems around the clock when your operations need it.
FAQs
Your questions,
answered.
Still have a question?
Let's connectWhat does HarKing Vertical support?
ERP applications, including Infor M3, and the AI solutions, integrations, reports and Power Apps around them. We support the solutions we deliver, and we can review a system your team or another partner built before taking it on.
Do you offer 24/7 support?
Yes. Our follow-the-sun model uses onshore and offshore teams in different time zones to provide 24/7 global support. We agree coverage hours and priorities with you before support starts.
What response times do you commit to?
We agree response targets with you based on how critical each system and request is, and we write them into your support arrangement before work begins.
Can we combine onshore and offshore support?
Yes. A blended model gives you onshore people for close collaboration and offshore teams for extended hours. One HKV lead manages both.
Will we keep the same support people?
That is our aim. A core group of support people works on your account, and we document everything, so the knowledge stays with your system when someone moves on.
Let’s connect
Talk to us about support
Tell us what you run today and where support falls short. We will suggest a model that fits your hours, your users and your budget.